Change of Mind Policy

In accordance with the Australian Consumer Law, companies are not mandated to accept returns solely due to a change of mind. While our primary aim is to offer exceptional customer service, we understand that situations can evolve, leading you to reconsider a purchased item. In specific cases, we can consider accepting the item as a 'Change of Mind' return.

However, please note that this is not a guaranteed provision and is subject to approval.

Should you have inquiries regarding this matter, please don't hesitate to get in touch with our Support Team. They are available to address any concerns you might have and provide clarifications as needed.

Returns Policy

For your item to qualify for a return, it must remain in the exact condition as when you initially received it. This involves keeping the item unopened, unused, with all labels securely attached, and within its original packaging.

Should the item not meet these specific conditions, we regret to inform you that it cannot be accepted for a full refund.

If your return is accepted, we will send instructions as to how and where to send your package. Items sent back to us without first requesting a return authorisation will not be accepted.

Any items needing to be returned, must be done within 14 days of purchase.

To start the return process please complete the form below.

Damages and Issues

Upon receiving your order, we kindly ask that you carefully examine it for any damages or issues. Should you discover any defects, damages, or receive an incorrect item, we urge you to get in touch with us immediately delay. This will enable us to promptly assess the matter and take the necessary steps to rectify the issue. Be assured that we are fully committed to collaborating with you to swiftly resolve any problems or concerns that may arise.

Exceptions / non-returnable items

Regrettably, we are unable to accommodate returns for items that are on sale or have been specially ordered.

Exchanges

To expedite the process of obtaining the desired item, we recommend initiating a return for the current item. Once your return is approved and received, we suggest making a separate purchase for the new item. This approach ensures a faster and smoother transition to the item you wish to acquire.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Troubleshooting & Assistance

Our products are sold in their current state and do not come with included support for installation, setup, or usage guidance. To prevent any additional charges, we advise that before proceeding with a product return, you make an effort to troubleshoot the issue on your own.

This can be done by
following the manufacturer's guidelines (provided you're comfortable and possess the necessary knowledge) and documenting the steps taken. This documentation will aid us in delivering more effective support and guidance.

It's worth noting that manufacturers often extend additional support options directly. Please consult the provided table above to check for any available manufacturer support. Thinkbox Solutions is capable of providing limited technical assistance. However, should further support be required, it may come with an associated hourly fee.