Privacy Statement:

a. This Privacy Policy serves to elucidate the procedures by which Thinkbox Solutions Pty Ltd gathers, shares, and manages your Personal Information.

b. Our profound respect for your privacy underscores our unwavering commitment to safeguarding your personal information. This privacy policy outlines our stance on privacy, encompassing the methods through which we gather, employ, and ensure the security of your personal information.

It also delineates your entitlements concerning access to the personal information we collect and retain about you. We operate within the bounds of Australian privacy legislation, which includes adherence to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

c. In accordance with the definition provided by the Privacy Act 1988 (Cth), personal information pertains to details or opinions about an identified individual or a person who can be reasonably identified.

d. Our websites might incorporate links to third-party websites. We cannot assume responsibility for the privacy policies of any such third-party websites. We recommend that you thoroughly review the privacy policy of each website you visit.

Collection of Personal and Other Information:

a. The purpose of this Privacy Policy is to delineate how Thinkbox Solutions Pty Ltd procures, shares, and manages your Personal Information.

b. We hold your privacy in high regard and are resolutely dedicated to safeguarding your personal information. This policy elucidates our stance on privacy, encompassing the approach by which we acquire, employ, and ensure the security of your personal information. It also outlines your entitlements concerning access to the personal information we amass and retain about you. We adhere to Australian privacy regulations, which encompass the Australian Privacy Principles (APPs) specified in the Privacy Act 1988 (Cth).

c. As defined by the Privacy Act 1988 (Cth), personal information pertains to details or opinions about a recognisable individual or an individual who can be reasonably identified.

d. Our websites could feature links to third-party websites. We are not accountable for the privacy policies of such third-party websites. We recommend that you thoroughly review the privacy policy of each website you visit.

e. We collect personal information for the primary purpose of conducting our business as an online retailer, trader, and service provider. This includes acting as a marketplace for third-party sellers to list and sell goods. Our objectives include:

f. Sensitive information is only collected with your consent or when it is reasonably necessary or directly related to the outlined purpose.

g. Information may be collected from individuals who are not customers of our business but who provide their personal information via our website or during a transaction.

h. We generally endeavour to collect personal information directly from individuals or our related companies.

i. When collecting information, we will typically explain why we are collecting it, who it will be shared with, and how it will be used or disclosed.

j. Our platform and third parties may utilise cookies, tags, and pixels on your browser to manage and enhance our platform, and to improve our services and business operations.

k. This information may be used for optimizing and placing advertisements, including those of third-party vendors, based on past visits to this platform.

l. Thinkbox and our related companies may combine this information for data analytics and matching, personalising websites, and offering products or services to you.

m. Apart from personal information, we may collect other information about you or the device you use to access our platforms. By agreeing to this policy and using our platform, you grant permission for us to place pixels, tags, and cookies on your browser to collect information about your platform usage and your browsing behaviour on other websites.

n. Third parties may also place and read cookies on your browser or use similar technologies to collect information.

Using and Disclosing Your Personal Information:

a. Your personal information will generally be utilised or disclosed for the primary purpose for which it was collected, or for a related secondary purpose that aligns with reasonable expectations. Instances of using or disclosing personal information otherwise will occur if consent has been granted in accordance with this Privacy Policy, or if such use or disclosure is mandated or authorised by law.

b. Typically, we use and disclose personal information to provide requested goods or services, or to facilitate our role as an online retailer, trader, and service provider. This encompasses acting as a marketplace for third-party sellers to list and vend goods.

c. As a marketplace platform, where necessary, we will share your information with third-party sellers transacting via our platform. These sellers might, in turn, share your information with service providers such as courier or delivery services to facilitate the provision of goods and services to you.

d. Information may be disclosed to third parties to enable them to provide or market services to you. However, we will not sell your personal information to third parties. Any third-party disclosure will generally be connected with enhancing your experience or the products/services available on our platform or our business operations as an online retailer, trader, and service provider.

e. When personal information about an individual is shared with any third party, we undertake appropriate measures to ensure its protection.

f. Generally, personal information will only be used for marketing purposes if explicit or implied consent has been given or if it's impractical to seek consent beforehand.

g. Upon registration, you consent to the use of your personal information (such as email address, phone number, purchase history, browsing history, and information from related companies) for direct marketing. This encompasses sending you deal emails, SMS notifications, and personalising the platform appearance based on collected personal information. Opting out of these marketing communications is possible by using the unsubscribe link in marketing emails or by contacting us.

h. Opting into 'Let me know!' emails signifies consent to receiving notification emails when a product is back in stock. You can opt out of these notifications by contacting us.

i. We may disclose your information to our related companies for data analytics and matching to enhance your experience, tailor offers, and personalise services.

j. Thinkbox Solutions and its related companies may share and collect personal information to comprehend your interactions, preferences, and product/service preferences, enabling improved understanding and better offers.

k. Your information might be shared with third parties providing services to us, including payment gateways, marketing, logistics, customer service, and technology support. Such sharing may extend beyond Australia, and when this occurs, we ensure strict confidentiality and suitable data protection measures.

l. You acknowledge that in the event of a merger, sale, or change in control of our company, business, or website to a third party, you consent to the disclosure of your personal information and collected data as part of such a transaction, without prior notice.

Security of Your Personal Information:

a. We employ measures to safeguard the personal information we possess against loss, unauthorised access, misuse, modification, or disclosure. When personal information is no longer necessary, it is securely destroyed or deleted.

b. You retain the right to access your personal information held by us and to request corrections, updates, or deletions. To exercise this right, please contact us via info@tbsol.com.au
+61 1300 652 154, or by submitting a request.

c. When placing an order through our website, your Order Information will be maintained for our records unless you request its deletion.

Access to Your Personal Information and Complaints Procedure:

a. As stipulated by the Privacy Act 1988 (Cth), you are endowed with certain rights to access the personal information we gather and retain about you.

b. The information we possess about you can be accessed by logging into your account on the platform and examining the details within the My Account section. It is advisable to ensure the accuracy and currency of information such as delivery addresses and email addresses. Additional information about the data held in your account can be found here.

c. If you wish to acquire any supplementary information we may possess about you, you can make a request, and we will provide this information within a reasonable time frame. When submitting such a request, please specify the specific type(s) of information you are seeking. You can initiate a request by contacting our Help Centre.

d. We undertake reasonable steps given the circumstances to ensure that the personal information we collect, use, and disclose remains accurate, current, and complete. In situations where you request information correction, we will take reasonable measures to rectify the information, considering the purpose for which it's held. Requests to correct personal information can be lodged following the process outlined in clause 5.3 above.

e. To register a complaint regarding a breach of the Australian Privacy Principles, which encompasses our handling of your personal information, you can contact our Help Centre. We endeavour to respond to complaints within a reasonable time frame following receipt. If our response doesn't meet your satisfaction, you can seek further guidance on privacy matters from the Office of the Australian Information Commissioner.