This website is operated by Thinkbox Solutions Pty Ltd. The terms "we," "us," and "our" pertain to Thinkbox Solutions. By using this website and its services, you, the user, accept the conditions outlined in these terms, policies, and notices.

When you visit our site or make purchases, you engage in our "Service" and agree to abide by the provided terms and conditions ("Terms of Service" or "Terms"), including additional terms, conditions, and policies referenced or linked within. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Before accessing or using our website, please read these Terms of Service attentively. By accessing or utilising any part of the site, you are agreeing to these Terms of Service. If you do not consent to all the terms and conditions in this agreement, you should not access the website or use its services. If these Terms of Service are deemed an offer, your acceptance is explicitly limited to these Terms of Service.

Additionally, any new features or tools introduced to the existing store will also be governed by the Terms of Service. The most current version of the Terms of Service is available on this page. We retain the right to update, modify, or replace any portion of these Terms of Service by posting updates or changes on our website. It is your responsibility to periodically review this page for revisions. Your ongoing use or access of the website following the posting of any changes indicates your acceptance of those modifications.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you have reached the age of majority in your state or province of residence or that you are of the age of majority and have granted us consent to permit any minor dependents to use this site.

You are prohibited from utilizing our products for unlawful or unauthorized purposes. Additionally, in utilizing the service, you must not contravene any laws in your jurisdiction, including copyright laws.

You are strictly forbidden from transmitting worms, viruses, or any harmful code.

Any breach or violation of the Terms will lead to an immediate termination of the services provided to you.

2 - PERSONAL INFORMATION

Any personal information you provide through the store is subject to the regulations outlined in our Privacy Policy. You can access and review our Privacy Policy by clicking here: PRIVACY POLICY

3- GENERAL CONDITIONS

We hold the right to decline service to any individual, for any reason, and at any time.

You acknowledge that your content (excluding credit card information) might be transmitted without encryption and may involve (a) transmissions across diverse networks, and (b) modifications to comply with technical prerequisites of interconnected networks or devices. Credit card information is consistently encrypted during its transmission over networks.

You consent not to replicate, duplicate, copy, sell, resell, or exploit any part of the Service, usage of the Service, or access to the Service, or any contact on the website enabling the provision of the Service, without obtaining our express written permission.

The headings used within this agreement are solely for convenience and will not restrict or otherwise influence these Terms.

4 – LEGAL CAPACITY

If you are under the age of eighteen (18) years you cannot place orders with Us. By accepting this Agreement, You acknowledge that You are over the age of eighteen (18) years.

5 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

6 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not accountable if the information presented on this site is inaccurate, incomplete, or not current. The content on this site is supplied for general information purposes and should not be solely relied upon or used as the exclusive basis for making decisions. To make decisions, it is advisable to consult primary, more accurate, comprehensive, or timelier sources of information. Any reliance on the material presented on this site is undertaken at your own risk.

This site may include historical information. Keep in mind that historical information is not current and is solely offered for your reference. We retain the right to modify the contents of this site at any point, but we are not obligated to update any information on the site. You acknowledge that it's your
responsibility to stay informed about changes to our site.

7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We retain the right to decline any order you submit to us. Additionally, in our sole discretion, we may choose to restrict or cancel quantities purchased per person, per household, or per order. These limitations could apply to orders placed using the same customer account, credit card, or sharing the same billing and/or shipping address. Should we modify or cancel an order, we will endeavour to inform you by contacting the email and/or billing address/phone number provided during the order placement. We also hold the right to limit or disallow orders that, in our sole assessment, appear to have been placed by dealers, resellers, or distributors.

By making purchases from our store, you commit to providing accurate, complete, and current purchase and account details. You also agree to promptly update your account and other relevant information, such as email address and credit card information (including expiration dates), to ensure the smooth completion of your transactions and enable us to communicate with you as
necessary.

For more comprehensive information, kindly review our Refund Policy: [LINK TO REFUND POLICY]

8 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may only be accessible online through our website. These items or services might have limited availability and are subject to returns or exchanges in line with our Refund Policy: [LINK TO REFUND POLICY]

We've exerted diligence to present the colours and images of our products as accurately as feasible on the store. However, we cannot guarantee that the display of colours on your computer monitor will be entirely precise.

While we reserve the right to limit the sales of our products or services to specific individuals, geographic regions, or jurisdictions, we're not obligated to do so. We may exercise this discretion on a case-by-case basis. The quantities of any products or services we provide may also be restricted. Descriptions of products and product pricing can be revised at any time without prior notice, at our sole discretion. We also retain the right to halt the availability of any product at any time. Any offer for a product or service made on this site becomes invalid where prohibited.

We don't guarantee that the quality of any products, services, information, or other materials you acquire from us will fulfill your expectations. Furthermore, we can't assure that any errors in the service will be rectified.

9 - THIRD-PARTY LINKS

Certain content, products, and services available through our Service may incorporate materials from third parties.

This site contains links to third-party websites that are not affiliated with us. We assume no responsibility for reviewing or evaluating the content or accuracy of these external websites. We do not provide any warranties and will not be held liable or responsible for third-party materials, websites, or for any other products, services, or materials offered by third parties.

We are not accountable for any damages or harm arising from the purchase or utilization of goods, services, resources, content, or any other transactions conducted in connection with third-party websites. Before engaging in any transaction, it's important to carefully review the policies and practices of the third party, ensuring that you fully understand them. If you have complaints, claims, concerns, or questions related to third-party products, you should contact the third party directly.

10 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, our site or the Service might contain errors, inaccuracies, or omissions in terms of product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We maintain the right to rectify any errors, inaccuracies, or omissions, and to modify or update information, or even cancel orders if the information provided in the Service or on any associated website is found to be incorrect, without prior notice (even after you've submitted your order).

While we strive to provide accurate and up-to-date information, we are not obligated to regularly update, amend, or clarify information in the Service or on any related website, including pricing details, unless required by law. The absence of a specified update or refresh date in the Service or on any associated website should not be interpreted as an indication that all information in the Service or on any related website has been altered orupdated.

11 – WARRANTY POLICY

All products sold come with a warranty, unless stated otherwise. If you discover that a product is
faulty after delivery, please get in touch with us to arrange the return of the product. Kindly provide us with the following information when you contact us:

Your full name, best contact telephone number, address, and, importantly, your email address.

Tax Invoice or Order Number.

Any relevant serial number(s) for the item.

Detailed reason for the return, including any steps we can take to replicate any fault where applicable.

Upon receipt of the item, Umart will issue you a Return Authority (RA) number via email. Our Warranty
Team will then evaluate and test your item and might reach out to you for further information. Depending on the situation, we will attempt to repair the item(s). In certain cases, we might need to refer your item(s) to the manufacturer for additional testing and guidance.

For repair purposes, goods may be replaced with refurbished goods of the same type instead of undergoing repairs. Refurbished parts could be employed in the repair process.

Once we receive the item, Umart will provide you with a Return Authority (RA) number via email. Our Warranty Team will test your item and may contact you for more information. Depending on the circumstances, we will attempt to repair the item(s). In some circumstances, we may need to refer your item(s) to the manufacturer for further testing and advice.

If it's determined that the product isn't faulty and is working as expected, or if it's found that any
defect or damage occurred after you took possession of the item(s), we will send the product back to you at your expense. You will be accountable for any costs connected to the testing and/or return of the item(s) to you in such a scenario.

Please be aware that during the testing process, your data might be lost, damaged, or deleted. It's
your responsibility to back up all your data and programs before returning the product to us. We won't take responsibility for any data loss or loss of installed programs.

12 – WARRANTY TURNAROUND TIME

All warranties become void if a returned product is determined to have been mishandled, incorrectly installed, modified, tampered with, abused, physically damaged, or operated under incorrect voltage, among other conditions.

The duration of warranty claim processing depends largely on the third-party repairer involved. While we will make efforts to expedite the process, please understand that the time required for a warranty claim encompasses several steps: our time to test the item, shipping to a qualified repairer, the repairer's own testing and replacement/repair, and the return shipping to us.

We do not offer advanced replacements under any circumstances. Please take this into account when placing your order.

For items that are critical for mission-critical tasks—such as running a business, using them for exams, or hosting pre-organized events—you should verify if the product comes with a replacement period or consider purchasing from a provider that offers instant replacements.

Thinkbox Solutions assumes no responsibility for the contents of data or the security of data contained in any returned goods. Our workshop operates under strict guidelines that prohibit interactions with customer data. Despite this, customers should back up their data before sending goods back to us, as data could be lost during our testing process. Additionally, once the device is sent to our supplier, it's beyond our control. We do not offer data recovery services.

13 - MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products are subject to change without prior notice.

We retain the right to modify or cease the Service, or any portion or content of it, at any time without prior notice.

We will not be held liable to you or any third party for any changes in price, alterations to the Service, or its suspension or discontinuation.

14 – ORDER ACCEPTANCE POLICY

Your receipt of an electronic or any other form of order confirmation does not imply the acceptance of an order, nor does it confirm our offer to sell. Thinkbox Solutions retains the right, at any time after receiving your order, without prior notice to you, to provide a quantity of any item that is less
than what you ordered, and your order will be automatically adjusted accordingly. All credit card orders will be subjected to verification before we accept your order. Thinkbox Solutions reserves the right to decide, without prior notification, whether to engage in business with any individual or
business.

15 – INTELLECTUAL PROPERTY

All intellectual property rights in any material found on the website belong to us. Unless expressly authorized under these Terms and Conditions or otherwise, you are not permitted to reproduce, adapt, modify, display, perform, or distribute any material or any part of it.

16 - CHANGES TO TERMS OF SERVICE

You can always review the most current version of the Terms of Service on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

17 - CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to info@tbsol.com.au